Privacy Policy

At Pacific Capital HQ LTD ("Pacific Capital", "we", "us", or "our"), we are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable data protection laws, including the UK GDPR, EU GDPR (where applicable), and other relevant regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website[](https://pacificcapital.ltd/), mobile applications, APIs, trading platform, or any other services we provide (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, verify your identity (KYC), deposit/withdraw funds, contact support, or use our Services, we may collect:

• Personal identification information (full name, date of birth, nationality, residential address)
• Contact information (email address, phone number)
• Government-issued ID documents (passport, national ID, driver's license)
• Proof of address documents (utility bill, bank statement)
• Financial information (bank account details, wallet addresses, transaction history)
• Selfie or live video verification data (during KYC)
• Any information you voluntarily provide in support tickets, chat, or emails

1.2 Information Collected Automatically

When you interact with our Services, we automatically collect:

• Device information (IP address, browser type/version, operating system, device type, unique device identifiers)
• Usage data (pages visited, time/date of access, time spent, referral links, actions taken)
• Log data (login times, failed login attempts, session duration)
• Cookies and similar tracking technologies (see Section 7)
• Location data (approximate location derived from IP address)

2. How We Use Your Information

We use your personal information for the following purposes:

• To create, maintain, and secure your Pacific Capital account
• To verify your identity and conduct KYC/AML compliance checks
• To process deposits, withdrawals, and trading transactions
• To provide customer support and respond to inquiries
• To detect, prevent, and investigate fraud, money laundering, terrorist financing, and other illegal activities
• To comply with legal obligations, court orders, and regulatory requirements
• To improve our Services, website functionality, and user experience
• To send important account-related notifications and security alerts
• To send marketing communications (only with your consent)
• To analyze usage trends and optimize platform performance

3. How We Share Your Information

We do not sell your personal information. We may share your data only in these limited cases:

• With service providers (KYC providers, payment processors, cloud storage, analytics tools) under strict confidentiality
• With regulators, law enforcement, or courts when required by law
• In the event of a merger, acquisition, or sale of assets (your data may transfer to the new entity)
• To protect the rights, property, or safety of Pacific Capital, our users, or the public

4. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. After account closure, we may retain certain data for up to 6 years (or longer if required by law) for regulatory, tax, or anti-money laundering purposes.

5. Your Rights

Depending on your location and applicable law (UK/EU GDPR, etc.), you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal retention obligations)
• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@pacificcapital.ltd . We will respond within one month (extendable in complex cases).

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to improve user experience, analyze usage, and for security. For details, see our separate Cookie Policy.

7. International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your jurisdiction (including the UK, Switzerland, and other jurisdictions where our service providers are located). We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for such transfers.

8. Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure — you are responsible for keeping your account credentials confidential.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on the Site. Your continued use of the Services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@pacificcapital.ltd

Address: 13 Gray's Inn Square, Ground Floor, London, England WCIR 5JR. CORPORATION TRUST CENTER 1209 ORANGE ST SYDNEY NSW 2000 HELLESTRUPVEJ 5B, HELLERUP 4300 HOLLBEK 759 HIGH STREET, Auckland 1010, New Zealand